Refund & Cancellation Policy
Last Updated: September 5, 2026 • StreamChai (Cashfree Merchant Standards)
Digital Cheer & Instant Delivery Summary
StreamChai facilitates voluntary financial tips to digital creators. Because tips immediately trigger live audio-visual broadcasting alerts on the creator's active stream, tips are considered fully delivered upon broadcast and are non-refundable by default. However, we strictly guarantee 100% refunds in situations involving technical payment errors, duplicate deductions, or gateway failures.
1.Nature of Digital Services
When a supporter initiates a payment through StreamChai, the transaction constitutes a voluntary gratuity/tip accompanied by immediate digital consumption (displaying an alert banner, playing chosen sound effects, or synthesizing a Text-to-Speech message on the creator's live stream in real time).
Under Indian consumer protection guidelines for digital content and instant interactive services, voluntary tips that have been successfully rendered and displayed on a broadcast cannot be revoked, cancelled, or refunded once delivered.
2.Eligible Situations for Refunds
StreamChai will readily approve and process a full refund (including platform fees) in the following circumstances:
Technical Gateway Failure
Your UPI account or bank was debited, but Cashfree reported a timeout or failure, resulting in no alert being triggered.
Duplicate Deductions
You tapped pay once, but network congestion caused your bank to debit your account multiple times for the same tip.
Unauthorized Usage
Verified unauthorized transactions reported through your issuing bank or UPI provider with valid police/cyber incident reports.
3.Non-Refundable Circumstances
Refunds will NOT be granted in the following scenarios:
- Buyer's remorse (deciding you want the money back after the live streamer has read your message or reacted on stream).
- Tip message was filtered or blocked due to violations of our Content Guidelines (hate speech, abusive language, or profanity detected by our AI Shield).
- Tips sent to the wrong creator due to user error in entering the URL slug.
4.Refund Request Process & Timelines
To request a refund for an eligible transaction, please follow this procedure:
5.Cancellation Policy
Because of the automated, instantaneous nature of live streaming overlays:
- Creators may close or deactivate their tipping page at any time through their dashboard settings.
- Individual tip requests that are pending payment authorization can be cancelled by simply closing the UPI payment modal before entering your UPI PIN.
- Once a UPI PIN is entered and funds are debited, the transaction is executed instantaneously and cannot be halted mid-air.